Zotero Captcha Fails Every Time
Hi All,
When I try to bind my Zotero account on my Note Air 4C (via Library), the Captcha throws an error during every attempt. Not sure how to circumvent this issue. I tried restarting the tablet, to no avail. Any advice is welcome! Thanks in advance.
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正式評論
Dear customer,
We apologize for the inconvenience. In this case, please try the following methods:1) Please try to download a 3rd-party browser such as Chrome or Edge. After that, you could go to Settings > Apps & Notifications > Default Apps > Browser > Select Chrome or Edge. After that, please check if the problem can be fixed.
2) Please go to "Settings" > "Date & Time" > turn off and turn on the "Automatically set Date and Time" again. Please make sure you select the correct time zone and check whether the time on the device matches your local time.
3) If the problem persists, please try to connect to another Wi-Fi network or mobile hotspot. Then, please check if the problem can be fixed.
Many thanks for your effort and understanding. We are looking forward to hearing back from you.
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I have the same problem on a brand new tab x c. None of these suggestions fixed the problem for me.
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Dear Boox Service,
Thanks for the reply. I tried each of those suggestions, and unfortunately the problem still persists. Are there any other potential fixes I could try?
Best,
Clay
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Hi Clay,
We apologize for the inconvenience. Upon checking with our R&D team, they have fixed this issue. The device needs to be upgraded with new firmware in order to take effect. In this case, we would appreciate it if you could kindly wait for the new firmware. Many thanks for your patience and understanding.0 -
When will this firmware be available? You announced it two weeks ago and the bridge is still broken.
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Hi, Jean-Nicolas,
We are sorry that we have not received information on when the new firmware will be available. Our tech team is working on adapting the new firmware and will release it once it is stable. In this case, we suggest going to Settings > More Settings > System Update > enable "Automatically Detect Updates". After that, your device will receive a notification once the new firmware is available. Many thanks for your patience and understanding.
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Same problem on my Note Air 3C. Very frustrating.
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I am experiencing the same issue on the Note Max due to the lagging firmware version (still on ver. 4.0).
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Hi Safa,
We apologize for the inconvenience. Upon checking, there is a beta firmware 4.1.1 available for Note Max. In this case, you could apply for a beta test via Settings > More Settings > System Update > Apply for Beta test. After you join the test program, please try to update the firmware and see if the problem can be fixed.0 -
Hello,
Thanks for the update. I have joined the Beta test, and I am able to see the 4.1 beta firmware under "Update History" but I can't update. When I click "Check for Updates" it says latest firmware already installed, and I tried toggling on and off the "Automatically detect updates" and clicking around in the "Update History" panel, but I couldn't force an update to 4.1.
Am I doing something wrong?0 -
I am experiencing the same issue on a Max Lumi 2, so still on 4.0.2. When would this update be available for me?
As a fix for others having this problem: The Zotero-app from the Google Play Store works just fine!0 -
Hi Safa,
We apologize for the inconvenience. In this case, you could submit feedback from your device via Settings > FAQ & Feedback > +. Our tech team will get back to you via the feedback system.0 -
Hi Jelle,
We apologize for the inconvenience. We are sorry that we have not received information on when the new firmware for Max Lumi 2 will be available. Our tech team is working on adapting the firmware to the devices that haven't received the update, and will release it once it is stable. In this case, we suggest going to Settings > Feedback > enable "Automatically Detect Updates". After that, your device will receive a notification once the new firmware is available. Many thanks for your understanding.0 -
I just sent feedback. Hope it can be resolved.
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@Bookshop Service Is there any update to the Note Air 3C firmware? I have joined the beta program but there's no new firmware and my device always fails the Cloudflare captcha.
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Hi Andrew,
We apologize for the inconvenience. We are sincerely sorry that the new firmware has not been available for the Note Air 3 C yet. Our tech team is working on adapting the firmware to the devices that haven't received the update, and will release it once it is stable.In this case, we suggest going to Settings > Feedback > enable "Automatically Detect Updates". After that, your device will receive a notification once the new firmware is available. Many thanks for your patience and understanding.
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