Deleted Onyx Boox account and recover the account

Goran Frangež

• 2025年12月21日 21:40

I accidentally deleted my Onyx Boox account, where I had my notes stored. How can I recover the notes? The notes are not saved on the local storage, and I also cannot access my Onyx Boox account because I am unable to log in using a mobile phone number from Slovenia. I would appreciate your assistance.

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• 正式評論

  

  BOOX Shop Service

  • 2025年12月22日 01:59

  Dear customer,

  We are sincerely sorry that the notebooks cannot be recovered after the Onyx account has been deleted.

  Regarding the issue of being unable to use the phone number to log in, please check if you have entered the country code (+386) and whether the format of your phone number is correct. For your reference, please check the picture below:

  

  Also, please swipe right for security verification.

  

  If the problem persists, please go to "Settings" > "Date & Time" > turn on or off "Automatically set Date and Time". Please make sure you select the correct time zone and check whether the time on the device matches your local time.

  If still have the problem, please try to connect to another Wi-Fi network or mobile hotspot. Then, please check if the problem can be fixed.
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  Goran Frangež

  • 2025年12月22日 19:44

  Could you please check whether the account still exists if I send you the account name via a private email?

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  BOOX Shop Service

  • 2025年12月23日 02:32

  Dear customer,
  We are sincerely sorry that we are unable to check whether an account still exists. We apologize for the inconvenience.

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