Library Refresh Issues
I use the drive sync app to upload pdfs into my Boox Library. I've found that I have to use the Library refresh on my device in order for these pdfs to show up in my library. But whenever I do a library refresh all of my pdfs lose their art covers and my organizational folders disappear, leaving all of my pdf's jumbled in my library. How do I stop this from happening?
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Dear customer, we apologize for the inconvenience.
In this case, please check if this is possible to update the firmware of your device. To check for updates, please go to the "Settings" > "Firmware updates" > "Check for updates".
If the problem persisted, we suggest submitting bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.
Many thanks for your effort and understanding.
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