Note Air 2 Plus - Neo Reader Book Notes Color

Korhan Gurler

• 2022年09月27日 19:11

Hello,

Even though I change the color of the pen in Neo Reader, after exporting the book to another device I cannot see the pen color, it is always black. But I can see the colored highlighter. Is this a bug or am I doing something wrong?

My firmware is the latest v3.3

Regards,

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  BOOX Shop Service

  • 2022年09月28日 08:16

  Dear customer, we apologize for the inconvenience.

  This is a bug and it is known by our tech team. We are currently working to fix this issue and will do our best to improve the software of our device.

  Many thanks for your patience and understanding.

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  Korhan Gurler

  • 2022年09月29日 15:12

  Thank you very much for the update. I will wait for the patch.

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  Bob Hettel

  • 2022年10月25日 13:31

  I found a solution for this.  It may seem odd but the setting is in Notes.

  https://www.reddit.com/r/Onyx_Boox/comments/vnoas6/displaying_color_traces_while_screen_casting/

  This enabled me to export the colors from PDF annotations / highlighting.

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  Korhan Gurler

  • 2022年10月25日 18:47

  Actually that is for screen casting, my problem is while exporting the pdf to another device physically.

   

  BTW, I am still waiting for the update BOOX Shop Service when this will be available?

   

  Thanks

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  Bob Hettel

  • 2022年10月25日 19:14

  I know it references screen casting but this was the fix for the problem of exporting PDFs as well.  I had the same issue you are having exporting and following this instruction and I am not able to export in color.

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