If you have any question during using your BOOX device, we are happy to help you out. In this article, you will learn how to contact us for customer service.
Method 1: Via your BOOX device
If you have questions regarding software and functions, it is recommended to contact us through Feedback.
To contact us through Feedback, do the following:
- In Home Screen, go to Settings > Feedback.
- Tap the + button in the bottom right corner.
- Type in your request and tap Send.
- Wait patiently for our reply.
Method 2: Via our Help Center
If you have questions regarding hardware and orders, it is recommended to contact us via Help Center.
To contact us via Help Center, do the following:
- Visit our Help Center on a browser.
- Here you can search for a solution, tap the Help button in the bottom left corner for instant messaging, or click Submit a request to contact us through email.