Submit a request

Note Air, Tab Ultra, etc. (If uncertain, pls fill in Not Sure)

If you purchased from others, you shall contact the seller directly to enjoy free maintenance services when it is under warranty or fill in this form when it is beyond warranty to enjoy fee-based maintenance services.

Please fill in the country you're living in.

If you're looking for after-sale service, please fill in the purchase date. If not, just select "today".

Order Number of BOOX Shop or Amazon

14 digits at the back of the device

*Find out via Settings / About Device *Some bugs are resolved in our newest firmware. Please kindly update your Boox device to the newest firmware version to check if the same problems still exist. If yes, please kindly fill out your newest firmware version here for our analysis.

Please enter the details of your request. If possible, please upload the pictures or videos to show us the issues.

Add file or drop files here