Skip to main content


1 comment

  • Booxshop Service

    Dear customer, we apologize for the inconvenience.

    n this case, please try the following methods first and see if the problem can be resolved.

    1. Please check the network first, and the Boox e-readers officially support the 802.11b/g/n network and could not connect to networks over 2.4GHz.

    2. Please try to connect to another Wifi network, such as a mobile hotspot on your mobile phone, or change the channel of the router to 5 or 6.

    3. Please try to reboot your device and your router first, and then please try to choose the network you have connected to and press the “Forget” button, then please try to reenter the password to connect to the network.

    4. If the problem still persisted, then please store the device in the factory default setting. Please note that restoring the factory default settings will delete all data and files on your device. Please back up all important info/data before restoring the factory default. 

    To reset the device, please go to  "Settings" >"Version" > "Factory Reset".

    5. If the problem persisted, please take a video of trying to connect to the internet. And then please send us the video via the link below:

    Our after-sale team will check for you and get back to you asap.

    Many thanks for your effort and understanding.


Please sign in to leave a comment.