Upgrading to new device: transfer notes neoreader

odg

• November 02, 2022 15:31

I upgraded to a new onyx device (air 2 plus, before I had the max 2) and would like to keep editing the notes I made on pdfs using the neo reader on the Max 2. I was able to transfer the files and they contain my notes. However, I can no longer edit them like I could on the Max 2. Is this possible to fix? Do I need to transfer some other files from the old to the new device?

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  Booxshop Service

  • November 03, 2022 06:51

  Dear customer, we apologize for the inconvenience.

  In this case, you could try to import the embedded data for the PDF, and please check if you are able to edit your notes in the PDF. To import embedded data, please tap on the center of the page first, and click "Import embedded data".
  

  If the problem persisted, we suggest submitting feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​ 

  Many thanks for your effort and understanding

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  odg

  • November 03, 2022 12:55

  That worked! Thank you very much for this fast and very clear answer!

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