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Upgrading to new device: transfer notes neoreader



  • Booxshop Service

    Dear customer, we apologize for the inconvenience.

    In this case, you could try to import the embedded data for the PDF, and please check if you are able to edit your notes in the PDF. To import embedded data, please tap on the center of the page first, and click "Import embedded data".

    If the problem persisted, we suggest submitting feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​ 

    Many thanks for your effort and understanding

  • odg

    That worked! Thank you very much for this fast and very clear answer!


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