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Stylus not working


1 comment

  • Booxshop Service

    Dear customer, we apologize for the inconvenience.

    In this case, please check the Electromagnetic touch version of your device. You could find this info via Settings > Version.

    If it shows unknown, it means the device has a hardware issue and we suggest contacting our customer service via the link below: 

    However, if the Electromagnetic touch version is not unknown, we appreciated it if you could take a video of this issue. And then, please submit a request here and attach the video to it. Our after-sale team will check for you and get back to you asap.

    Many thanks for your effort and understanding. 


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