Ultra max is asking for password even if I haven't set one

Karen Villanueva

• November 19, 2022 04:29

Hi I just bought my ultra max, when the screen locked, it's asking me for a 6 digit password even if I haven't set one. now I can't use my ultra max because I don't know the password, please help

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  Booxshop Service

  • November 22, 2022 07:09

  Dear customer, we apologize for the inconvenience.
   
  This issue might be related to the Google service, and it is known by our tech team, and we confirm that it has been fixed in the new firmware. Since it is unable to unlock the device to update the firmware, in this case, we suggest resetting the device to factory default settings first. To reset the device, please follow the steps in the video below.
  
  https://booxsupport.zendesk.com/attachments/token/d2nShStWOJbAZ6duFZsvc3oQ2/?name=factory+reset+%28no+back+button%29.mp4
   
  After your device is unlocked, you could update the firmware via "Settings" > "System Settings" > "System Update".
   
  Many thanks for your effort and understanding. 

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  Asiri Senaratne

  • December 08, 2022 00:12

  I'm having this issue with my Boox Tab Ultra as well. Very disappointing for a device that costs as much as it does. 

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  Muliadi Jeo

  • December 10, 2022 10:57

  I am having the same issue with my Boox Tab Ultra too.  What to do?

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