System UI keeps stopping - Boox Air2 Plus

Yanis Benkirane

• January 02, 2023 18:00

Hello,

I have recently had a problem with my Onyx Boox Air2 Plus tablet, it shows the message "System UI keeps stopping" and after that my tablet begins to "blink" making it impossible to use. I have already tried to restart it several times, but each time I restart the tablet, I get the same problem. This is very annoying, and I would like to solve the problem as soon as possible.

Do you know a way to solve this problem?
Thank you .

3

• 

  Sébastien • Angle Web

  • January 03, 2023 07:56
  • Edited

  Same thing for since last firmware update. I sent a request to customer service in middle of december but I have no response...

  Video Screenshot

  2
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  Yanis Benkirane

  • January 03, 2023 21:19

  I see, it is very problematic. I hope that a future update will solve the problem soon.
  As for my tablet, the problem has mysteriously disappeared for a short time but has reappeared once again... a short-lived joy 😔.

  2
• 

  Kelvin Koh

  • January 05, 2023 10:35

  Facing the same problem today as well. Screen kept flickering, deeming it unusable. 

  Kindly provide a resolution urgently.

  3
• 

  Regi Penn

  • January 12, 2023 14:12

  I have 2 week old Nova Air 2. Same problem UI stopped working error message, blinking and unusable. Have done a factory reset and the problem immediately persisted

  2
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  Alexander Nield

  • January 13, 2023 02:45

  Same thing happening here. If I do a factory reset it stops for a day. But overall if no fix in sight, I just wasted a lot of money and would like a return of my product.

  0
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  francisco cabezon

  • January 13, 2023 15:23

  same problem here since today. Any solution yet?

  1
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  Danny Kirkwood

  • January 14, 2023 12:18

  Same problem on nova c. Seems ok on basic system, but as soon as an app os open it crashes to "ui stopped working"

  1
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  Kavithasan Patkunam

  • January 15, 2023 14:42

  Switching Off Wifi is a temporary fix. 
  Please fix this!

  0
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  Yanis Benkirane

  • January 22, 2023 18:29

  Ok it seems I found what causes the problem for me, and it may be the Spotify app. Since I deleted it, everything works fine on my tablet, so maybe try to uninstall it too.

  0
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  Alex Smith

  • February 02, 2023 21:05

  I deleted the app from spotify and same thing... stop blinking... how odd.

  0
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  86ul

  • March 06, 2023 10:24
  • Edited

  Any update?  had and have this blinking/flickering issue with my TabUltra and I have Spotify installed.

  Two months after buying the TabUltra (January 2023) the blinking/flickering started for the first time, while I was using the Notes app. Any reboot resulted in a debug mode, where I could choose between reboot and factory reset (I had to 'choose' with the volume buttons, which the TabUltra do not have). Although I thought I had the device switched off, I had to recharge its battery fully, and the blinking/flickering stopped.

  However, now two months later (and four months after buying), it happens again, while using Syncthing. Just as before, rebooting does not help and may result in booting in debug mode.

  I will try to uninstall Spotify, to try that suggestion.

  0

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