Screencast on Ultra C not working
I am having strange issues with the Screencast function. I received my Boox Ultra C tablet last week and just tried the function out yesterday. It worked for approximately 5 minutes, then disconnected. I have tried casting to multiple smart TVs since then (with and without a Chromecast dongle) and it either shows a black screen or nothing at all on the TV. The Ultra C acts like it is connected, but clearly is not. Firmware is on the latest version. Hoping to get this resolved ASAP, since this is a feature I was really hoping to use. Any help troubleshooting this would be greatly appreciated.
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Official comment
Dear customer,
We apologize for the inconvenience.
In this case, please make sure your Tab Ultra C and your TV are both connected to the same Wi-Fi network. If the problem persists, we suggest reproducing this issue on your device. After that, please immediately submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you as soon as possible after you submit the Feedback.
Many thanks for your time and understanding.
Sincerely,
Derek
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