Boox Max 2 Very very slow after firmware upgrade. Anyway to go back?

Mark S.

• July 11, 2023 21:30

After the recent upgrade of firmware on my Boox Max 2, the device has become painfully slow. 

It takes 3-5 seconds for the device to respond. The boot time also takes much longer than I remember.

I thought this was just one time after update but even after months it is still very slow. 

Is there a way to go back to the old version? Or, is there something I can disable to bring the performance to a usable state?

0

• Official comment

  

  Booxshop Service

  • September 08, 2023 10:05

  Dear customer,

  We apologize for the inconvenience.

  Due to the hardware of Max 2, it may no longer be able to operate smoothly in the new firmware. In this case, you could try the steps below to freeze all apps and please let us check whether the problem persists.

  

  

  

  If the problem persists, we suggest submitting feedback via "Settings" > "Feedback" > "+" on your device. Our tech team will help you to solve the problem after receiving your feedback.

  Many thanks for your time and understanding.

  Sincerely,
  Derek
   

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