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Notes pages disappear when syncing


1 comment

  • Official comment
    Booxshop Service

    Dear customer, 
    We apologize for the inconvenience

    In this case, we are wondering if the local notes on the Note 2 device experiencing the problem with missing pages, or if the notes on the send2boox website missing pages, or both?

    We suggest logging into your Onyx account on your BOOX device and manually syncing all notes by clicking the sync button on the main page of notes.

    After that, please check whether all pages of notes are synced to the send2boox website.

    If the problem persists, we suggest submitting feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you as soon as possible after you submit the Feedback.​ 

    Many thanks for your time and understanding.          


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