Screen Cast Problem

Mark Wilson

• July 21, 2023 20:38

I'm having an issue with screen casting. Project to this PC works with my Note20. The Note Air 2 sees the PC. It fails to connect. 

I've been through a lot of troubleshooting on the PC side. Yes, wireless display is set up. Yes, the Boox and PC are on the same network. As noted above, "Project to this PC" works with my Note20. 

This was working with the same PC prior to the latest update.

0

• Official comment

  

  Booxshop Service

  • September 08, 2023 08:20

  Dear customer,  
          
  We apologize for the inconvenience.  

  In this case, we suggest reproducing this issue on your device. After that, please immediately submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you as soon as possible after you submit the Feedback.​ 

  Many thanks for your effort and understanding.

  Sincerely,
  Derek

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