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Feedback on Neo Reader issues


1 comment

  • Official comment
    Booxshop Service

    Dear customer,

    We sincerely apologize for the inconvenience.

    In order to help us to follow up on your case, we appreciate it if you could kindly submit a request via the link

    Please provide us with the Mac address of your device so that we can check on the feedback. You can find the Mac address on the settings page. If your device is one of the Tab series, you can find the Mac address via "Settings" > "About Device" > "WLAN MAC Address". We will get back to you and solve the problem as soon as we receive your request.

    Many thanks for your time and understanding.


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