New Ultra C - Unable to enter phone number to register with Onyx

Keith Byler

• August 01, 2023 03:38

No matter how I try to enter my phone number, it tells me I can't leave the area code blank. I've tried putting +1 in (even though it specifies I'm in the U.S.), have tried separating the area code from the rest of the number, putting all the digits next to one another and just about every other permutation I can think of. Any help appreciated. Thank you!

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  D. van Zijtveld

  • September 06, 2023 19:47

  I had the same experience, but you must add the phone number in two fields... So the first field would be only a 1 if you live in the us and the second field your own number... Hard to see on the screen that these a two fields.

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  BOOX Shop Service

  • September 07, 2023 09:05

  Dear customer,

  We apologize for the inconvenience.

  When entering the phone number, there is a bar to separate the area code and phone number. So there are a total of 2 fields to enter the phone number. Please enter the area code which is +1 on the first field and enter your phone number on the second field as in the picture below:
  
  Many thanks for your time and understanding.

  Sincerely,
  Derek

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  Leah Masci

  • January 25, 2025 16:44
  • Edited

  for me this did not work until I entered the mobile number without hyphens on the Boox Note Air 4 C

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