Lost pages of Notes

Jennifer Maroney

• August 03, 2023 15:12

Hi I tried to backup my notes into the cloud, and I lost pages and pages of important work notes. They are missing when I go into Boox Drop, there is nothing there. Where did they go please?

0

• Official comment

  

  Booxshop Service

  • September 08, 2023 07:20

  Dear customer,
       
  Thank you for contacting us and we apologize for the inconvenience.

  In this case, please manually sync your notes again by clicking the sync button on top of the Notes page. After that, please wait until the synchronization is completed and please check whether the problem persists.
  

  If still unable to fix the problem, we suggest reproducing this issue on your device. After that, please immediately submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you as soon as possible after you submit the Feedback.​ 

  Many thanks for your time and understanding.
         
  Sincerely,
  Derek

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