Writing on tablet requires two pen taps
Hi, I've noticed that to begin writing with the stylus on a notebook, you have to tap the pen on the screen once and then you can start writing. It's not an immediate writing experience similar to my Remarkable 2.
Once you start writing you can keep going but if you pause and wait 2-3 seconds, you have to pen tap on the screen before you can restart writing. This is incredibly not productive and takes away from the writing experience on the tablet so much that I don't really use it for writing.
Anyone having this issue? There has been no software updates since I purchased the device in May and so not sure how any bugs would get addressed.
Your help is appreciated
-
Official comment
Dear customer,
We apologize for the inconvenience.
In this case, we suggest submitting feedback via "Settings" > "Feedback and Advice" > "+" on your device. After receiving your feedback, our tech team will send you a firmware update to fix the issue.
Or you could submit a request via the link: https://help.boox.com/hc/en-us/requests/new and please provide us with the Mac address. You can find the Mac address via Settings/ About Device / WLAN MAC Address. We will inform our tech team to send you the firmware update after receiving your request and the MAC address
Many thanks for your time and understanding.Sincerely,
Derek -
This is not normal behavior. On my Tab Ultra C you simply write as you normally would and no tapping to start writing is required.
Are you using the stylus that was included with your tablet? Perhaps it is related to the pen that you are using. Otherwise, I would restart the tablet to see if that corrects the issue. I don’t know of a setting that would cause it to work this way either.
If the restart doesn’t fix it, then you may need to have the tablet repaired.
0 -
I am not having the double tap issue either. I could just write.
0
Please sign in to leave a comment.
Comments
3 comments