Neoreader not importing PDF notes correctly
Hi, I am trying to use the Boox Tab Ultra C to review documents. In this process I need to interact with other reviewers who also add annotations to the PDF documents.
Unfortunately if I open a PDF document that already has annotations on Neoreader, these are not imported correctly:
- about half of the notes are not imported at all. For these, you see the note icon on the text, but it is impossible to open the corresponding annotation;
- even the notes that are imported are not imported correctly: for instance the name of the author of the annotation is lost and so is the annotation date.
This makes it impossible to use NeoReader for this kind of task.
Unfortunately, the way in which the device software is arranged, makes it extra hard to use anything else to deal with PDF documents on it: every document in the "library" appears to be locked by it: it cannot be uploaded to google drive by the google drive application, it cannot be opened by google documents in the google docs application, etc.
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Official comment
Dear customer,
We apologize for the inconvenience.
In this case, you could the steps below and please check whether the problem persists.
If the problem persists, we suggest reproducing this issue on your device. After that, please immediately submit feedback via "Settings" > "Feedback and Advice" > "+" on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you as soon as possible after you submit the Feedback.
Many thanks for your effort and understanding. We are looking forward to hearing back from you.
Sincerely,
Derek
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