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Neoreader not importing PDF notes correctly


1 comment

  • Official comment
    Booxshop Service

    Dear customer,

    We apologize for the inconvenience.

    In this case, you could the steps below and please check whether the problem persists.

    If the problem persists, we suggest reproducing this issue on your device. After that, please immediately submit feedback via "Settings" > "Feedback and Advice" > "+" on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you as soon as possible after you submit the Feedback.​ 

    Many thanks for your effort and understanding. We are looking forward to hearing back from you.  


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