Boox Note Air 2 Plus Not Syncing Notes to Google Drive

Raffy Nikoghosyan

• October 04, 2023 18:13

Hello Boox Community!

I hope you're all doing well. I recently purchased the Boox Note Air 2 Plus, and I've been loving the experience so far. However, I'm encountering an issue with syncing my notes to Google Drive, and I'm hoping someone can assist me in resolving it.

The Problem: My notes on the Boox Note Air 2 Plus are not syncing to Google Drive as they should. I've followed the steps outlined in the manual and various online guides, but it doesn't seem to work.

Here's What I've Tried:

• Ensured that I am connected to a stable Wi-Fi network.
• Checked my Google Drive settings on the Boox device to make sure everything is properly configured.
• Checked the sync settings
• Rebooted the device and signed in to Google Drive again.

Despite these efforts, my notes just won't sync automatically or manually. This is frustrating as I rely on Google Drive for backup and access across multiple devices.

Request for Help: If anyone has faced a similar issue or has a solution to this problem, I would greatly appreciate your guidance. Your expertise could save me a lot of headaches and help me fully utilize this fantastic e-ink tablet.

Additional Information:

• Boox Note Air 2 Plus firmware version: 2023-03-29_16-38_3.3.2_108d427855
•  

Thank you so much in advance for your help! I'm looking forward to your suggestions and insights. If there's any additional information you need from me, please let me know.

0

• Official comment

  

  Booxshop Service

  • October 08, 2023 10:43

  Dear customer,

  We apologize for the inconvenience.

  In this case, you could follow the methods at the link below to set up the synchronization:

  https://shop.boox.com/blogs/news/new-feature-integrated-third-party-cloud-storage

  If you have set up the synchronization but the notes are not syncing, please try to open an existing notepad and then exit the notepad, or please create a new notepad and then exit the notepad. After that, please check whether the problem persists.

  Sincerely,
  Derek
• 

  Jacob Patterson

  • April 27, 2024 20:43

  This does not solve the problem for sheets, docs or the Google account as a whole and is only an issue on some accounts

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