v3.5 Tab X files no longer pushed

Alessandra Tanesini

• November 25, 2023 17:00

Since I have updated my TabX even files pushed successfully using send2boox from my PC are not transferred. The problem is with 2.5 because I have 3.3.2 in the Nova Boox and it still works

0

• Official comment

  

  Booxshop Service

  • December 28, 2023 10:15

  Dear customer,

  We apologize for the inconvenience.

  We suspect this issue may related to the time setting of the device. In this case, please go to "Settings" > "System Settings" > "Date and Time"  > turn on or off "Automatically Set". Please make sure you select the correct time zone and check whether the time of the device is matching with your local time. After that, please check if the problem persists.

  If the problem persists, we suggest reproducing this issue on your device. After that, please immediately submit feedback via "Settings" > "FAQ & Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will reply to you ASAP after you submit the Feedback.​

  Sincerely,
  Derek

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