Notes Lags after 3 pages of writing

Luis E Castanuela

• February 11, 2024 02:49

Hello,

I just got my Boox Note C and have been trying it for the past week. I am PHD student and there are a lot of notes I need to take during class and outside. 

After 3ish pages of notes it starts lagging. I receive an error saying that the file is too big and its rendering. This disrupts the flow of my note taking and miss some material during class. 

I can create another file to continue but I don't think that's the point. It would forcefully segment the topics I am trying to organize. 

Is there a software update that could help? or is this a Hardware issue?

Thanks

0

• Official comment

  

  Booxshop Service

  • March 05, 2024 10:22

  Dear customer,  

  We apologize for the inconvenience.  

  In this case, we suggest reproducing this issue on your device. After that, please immediately submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback.​Many thanks for your effort and understanding.

  Sincerely,
  Derek

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