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Nva 2 Boox has stopped working


1 comment

  • Official comment
    Booxshop Service

    Dear customer,

    We apologize for the inconvenience.

    In this case, please update the firmware to the latest version first. You can update the firmware via "Settings" > "Firmware Update".

    Regarding the issue with the screen showing multiple note books at once, we suspect it is the ghosting effect. To reduce the ghosting effect, you could open the note > swipe down from the top right of the screen to bring up the Control Center > E Ink Center > select "Normal" refresh mode.

    If the problem persists, we appreciate it if you could reproduce this issue and please kindly take a video to record the problem. Then, please send us the video via the link:

    We will check for the problem and get back to you as soon as possible.


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