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No syncronisation Note Air2 - only thumbnails visible on


1 comment

  • Official comment
    Booxshop Service

    Dear customer,

    We apologize for the inconvenience.

    In this case, please update the firmware of your device to the latest version first. You can update the firmware via "Settings" > "Firmware Update" on your device. After that, please manually sync the notes again by clicking the cloud icon on top of the Notes page.

    If the problem persists, we suggest reproducing this issue on your device. After that, please immediately submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback.​

    Many thanks for your time and understanding.


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