No syncronisation Note Air2 - only thumbnails visible on eur.boox.com

Eszter Bedő

• February 19, 2024 16:44

My NoteAir2 synchronisation is not working correctly. Only thumbnails visible on eur.boox.com when I would like to view and work with my notes, but the actual notes are blank.

I have logged in/out from device, did the manual synchronisation but nothing helps.

I attached the scren print of the problem

 

0

• Official comment

  

  Booxshop Service

  • March 06, 2024 10:36

  Dear customer,

  We apologize for the inconvenience.

  In this case, please update the firmware of your device to the latest version first. You can update the firmware via "Settings" > "Firmware Update" on your device. After that, please manually sync the notes again by clicking the cloud icon on top of the Notes page.

  If the problem persists, we suggest reproducing this issue on your device. After that, please immediately submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback.​

  Many thanks for your time and understanding.

  Sincerely,
  Derek

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