CRITICAL BUG: Ghosting in the note taking app after updating to 2024-03-20_08-37_3.5.1_30e6f3189
After updating and installing 2024-03-20_08-37_3.5.1_30e6f3189 on my BOOX Note Air 3 I'm seeing ghosting in the note taking app. If I go forward or beck a page there is clear ghosting, if I use that eraser on text there is ghosting and I can clearly see the text, or any other two are use.
I more or less have to make a complete Full-refresh efter every single action in the note taking app which makes it unusable as a note tool.
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It's worse than that. It's completely made the device unusable with the screen glitching out and putting bands of bad pixels every inch or so. Or the screen flashes and has the lines.
This is horrible.
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I now cannot use a $700 Device, and support is off for a holiday. Great plan, push out a platform breaking update and then leave.
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Quick search and I didn't see anywhere to get previous firmware versions to revert to.
If you have an urgent need for your tablet I would recommend making sure that you have all data and then doing a factory reset. Of course risk of data loss (data using new formats/features being incompatible) but it probably isn't worse than what you've currently got and at least your device will work.0 -
It won't. I have only owned this device for a few days. I didn't have anything that matters on it. So I factory reset it. The problems followed. It's as good as bricked. Because while it starts up the screen is just screwed and unstable.
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I'm short. Do not load this current update.
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Sorry Jerry, it's hard to tell without photos etc. but it sounds to me like you've got a hardware problem that might not be related to the firmware update. If it was as bad as you're experiencing I think we'd be seeing =a lot= more people here complaining. You'd best talk with Tech Support, you're unlikely to get productive help here.
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Also getting this issue on Note Air 2, have to manually full refresh to clear ghosting.
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Not a hardware problem. It started immediately after the reboot for this update. I don't know how to share pictures here or I would. Sorry.
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Got the same problem as Jerry on Tab Ultra C, it is impossible to use the device.
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Whatever you do don't factory reset. That will leave you with a device that cannot connect to Wi-Fi due to the keyboard being unusable. So you will not be able to enter your password.
After factory reset this really is just an expensive brick.
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Why would keyboard not be working after factory reset? Doesn't make sense since firmware should be back to original so what would be causing the problems?
Did you contact product support?-1 -
I did. Still waiting to hear from them. But a factory reset just goes back to the same OS loaded by this firmware. And whatever it did to break things breaks the input from the pen and leads to a lockup if you keep trying, or in this case try to type on the on screen keyboard.
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Same issue as Jerry on tab ultra C pro. What can be done about this?
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Same problem. Device is unusable, at least i now know im not alone with this issue. Shitty update policy in my opinion, very annoying to not update the device and now my reading and working device is broken with a long weekend in between.
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Just wanted to wrap up my adventure with this. I was lucky, I only had a weeks worth of notes before this update destroyed the device. After the absolutely horrendous responses, or lack thereof, I received from Boox I decided not to rely on this device. I returned the device and moved back to paper for now. Hell, at least Bic answers their phone and provides support for the $0.89 pen I am using.
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My Tab Ultra C Pro has been bricked since this update. So far, support tells me to factory reset the device where the device isn't responding to any input and parts of the screen are not visible.
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DO NOT under any circumstance reset to factory. Part of the fun with this bad update is that you cannot use the keyboard to rejoin a Wi-Fi network after reset. So if they figure this mess out in another update you won't be able to apply it.
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Interesting, I didn't know that. Thanks for that tip. PS: I reached out a couple of youtube reviewers to see if they have contacts within the Boox team to apprais them of this S*** storm. This is my first experience with boox support and so far its impressively slow and unhelpful.
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Sounds like I am getting the exact same thing as Jerry on my NoteAir3C. Was working perfectly until this AM until I did the firmware update after putting it off for awhile. Now getting constant ghosting and lines all along the vertical axis of the device (even when I am on the power off screen). They seem to move around when I scroll and/or refresh. Anyone had any luck as of yet?
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I can relay the activity on my case. Support kept telling me to factory reset, but my device does not respond to touch, nor can I see the recovery mode menu. I am in the process of RMA since my Tab Ultra c pro is under manufacturer warranty. They issued an RMA after an almost 7 day wait(after 3 days of inspection.. whatever that is). The annoying part is I have to pay for RMA shipping even though their firmware broke a functioning tablet. I will have to see how their RMA process works. I will update this thread on my experience with Boox support.
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Well, I'm definitely turning off auto-detect firmware updates.
Sounds like Boox should really retract this update until they figure out what's going on.0 -
For everyone monitoring this thread. I got my device back today from Boox repair. Its not boox owned location but like 3rd party in KS. But all they have done is downgraded the firmware and the device is fully operational. This is something we could have done on our own if they simple ack the issue and provided instructions to downgrade. Good luck everyone.
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