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  • Official comment
    Booxshop Service

    Dear customer,

    We apologize for the inconvenience

    In this case, please charge the device with a 5V/2A charger for a few minutes. After that, please do not remove the power source, and please directly long-press the power button for about 20 seconds and see if it is able to turn on the device.

    If still unable to fix the problem, please submit a request via the link below:

    https://help.boox.com/hc/en-us/requests/new

    Our team will help you to solve the problem.

    Sincerely,
    Derek

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