Freeze
It's been 2 weeks since my Onyx Boox Poke 2 didn't work. The screen is freezing. I tried hold the button and waiting for some time but still doesn't work. What should I do?
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Official comment
Dear customer,
We apologize for the inconvenience
In this case, please charge the device with a 5V/2A charger for a few minutes. After that, please do not remove the power source, and please directly long-press the power button for about 20 seconds and see if it is able to turn on the device.
If still unable to fix the problem, please submit a request via the link below:
https://help.boox.com/hc/en-us/requests/new
Our team will help you to solve the problem.
Sincerely,
Derek
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