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  • Official comment
    Booxshop Service

    Dear customer,

    We apologize for the inconvenience.

    In this case, please update the firmware to the latest version first. You could update the firmware via "Settings" > "Firmware update" > "Check for update" on your device.

    However, if the firmware is already the latest but the problem persists, we suggest reproducing this issue on your device. After that, please immediately submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will reply to you as soon as possible after you submit the Feedback.​ 


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