Frozen tab ultra

Shane Manning

• April 08, 2024 12:13

Tried the long hold 8-10 sec to reset and still the se frozen screen.

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  BOOX Shop Service

  • May 10, 2024 09:50

  Dear customer,

  We apologize for the inconvenience

  In this case, please charge the device with a 5V/3A charger for a few minutes. After that, please do not remove the power source, and please directly long-press the power button for about 20 seconds and see if it is able to turn on the device.

  If still unable to fix the problem, please submit a request via the link below:

  https://help.boox.com/hc/en-us/requests/new

  Our team will help you to solve the problem.

  Sincerely,
  Derek

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