Feedback failed to send (Note air 3)

Agney

• April 13, 2024 13:03

If i try to submit a feedback from feedback section on the ereader. It fails to send it through. The device has active internet.   

0

• Official comment

  

  BOOX Shop Service

  • May 10, 2024 10:04

  Dear customer,

  We apologize for the inconvenience.

  In this case, please go to "Settings" > "Date & Time" > turn on or off "Automatically set Date and Time". Please make sure you select the correct time zone and check whether the time of the device is matching with your local time. 

  If the problem persists, please try to connect to another Wi-Fi network or mobile hotspot on your mobile phone.

  If still unable to fix the problem, we appreciate it if you could submit a request via the link here. Our team will help you to solve the problem.

  Sincerely,
  Derek

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