Google Drive - Can't create new files

Ruby Ferguson

• May 09, 2024 17:16

When clicking the [+] icon in the google drive app to create new files, the screen turns black but no options appear. Ordinarily two options would show up - one to create and one to upload a new file. The black screen disappears when pressing anywhere on the screen. There is an old post on this forum which suggests changing the DPI, however this doesn't seem to make any difference. I'm using a Boox Tab Ultra Pro C.

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  YerbaZolic

  • January 14, 2025 21:39

  Hello, i have the same issue on my BOOX Tab Ultra Pro C. Only option for now is using share option in library, but uploading files one by one is very annoying. I hope that would be better solution :(

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  BOOX Shop Service

  • January 20, 2025 02:41

  Dear customer,
  We sincerely apologize for the inconvenience. In this case, please open the Google Drive app > Swipe down from the top right of the screen to bring up the Control Center > E Ink Center > Optimize > decrease the value of the "DPI Setting" until the [+] icon moves to the left size of the screen. After that, please check if the problem can be fxied.

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  YerbaZolic

  • January 22, 2025 18:39

  Hello, i have tried your suggestion, DPI settings is 200 (minimal value), but result is the same - black screen.

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  BOOX Shop Service

  • January 23, 2025 09:45

  Hi YerbaZolic,

  We apologize for the inconvenience. In this case, we suggest applying for the beta test via Settings > Firmware Update > Apply for Beta test. After that, our tech team will send you the beta firmware. Then, please update the firmware and check if the problem can be fixed.

  If the problem persists, we appreciate it if you could reproduce this issue on your device and please take a video to record the problem. After that, please submit feedback via "Settings" > "FAQ & Feedback" > "+" on your device. 

  Also, we appreciate it if you could send us the video by submitting a request via the link below:

  https://help.boox.com/hc/en-us/requests/new

  It would be helpful for our team to address the issue. Many thanks for your effort and understanding.

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