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6 comments

  • Matthias Dörfler

    Hello,

    I'm not sure, but I think I have the same issue. After powering up, the screen keeps flashing like at a full refresh. It is not possible to open any app and the battery is draining very fast (approx. 1%/20sec).
    I did a factory reset which fixed the problem. But one week later, the same behaviour... again.
    For me it happend at power up after the poke 5 switched from standby to power-off due to inactivity (the setting was 2 days for me).
    I have no solution so far, but found in a reddit forum other with the same problem 2 month ago. Maybe a buggy firmware update? (last version was from March)

    -1
  • Andriy Kovach

    Same story here, no idea how to fix it...

    0
  • Christina Waterton

    me too... how do we fix this it has made the reader unusable

    0
  • Henry Phelps

    This is happening to me too... I've only had this thing for a few weeks

    0
  • Gita Naraswati

    I'm facing the same problem here. Please anyone help :"

    0
  • Matthias Dörfler

    Good news!
    Finally the long awaited firmware update is out. And it fixed the problem for me without a new factory reset.
    It needed four tries until it was finally done (the flashing was also a problem when trying to hit the buttons...) but now I can use the poke 5 again. Thank you SW support!
    So give it a chance and good luck
    ("Version: 2024-07-01_23-50_3.5.3_7f5c78ff3")

    0

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