Onyx Input Method Permissions

hmaldaner

• October 02, 2024 06:24
• Edited

Hello,

 

   I have a Go 10.3, I haven’t been able to use the handwriting feature . I an Onyx Input Method Permission Statement pop up when I try to use the handwriting feature from onyx keyboard. It doesn’t matter which app I am using. I clicked Ok and got a second pop up that directed me to onyx keyboard settings. But I am not allowed to change any of them. And the permission controller keeps stopping  

    Please let me know how I should update the settings for o be able to use this feature. It is the main reason I got this device. 
     Thank you,

Heloisa

1

• Official comment

  

  Booxshop Service

  • November 19, 2024 04:25

  Dear customer,

  We apologize for the inconvenience.

  In this case, you can go to Apps > click the hamburger icon on the top right corner > App Management > App Info > click the hamburger icon on the top right corner > Show system > find "ONYX Keyboard" > Permissions > "Microphone" and "Files and media" > select both to "Allow only while using the app". After that, please check if the problem can be fixed.
   
  If the problem persists, please reset the device via Settings > Version > Factory Reset. Resetting the device will delete all data and files on your device. Please backup all important notes and documents before restoring the factory default. After that, please let us know if the problem persists.
• 

  Doğa Çapanoğlu

  • November 15, 2024 19:24

  I have the same issue trying to find a solution. 

  1
• 

  elle

  • November 30, 2024 08:01

  I’m having the same issue. I don’t want to factory reset. What else is there to do to fix this?

  0
• 

  Jacek Lewandowski

  • December 08, 2024 20:59

  Same issue, right after factory reset. Permission manager does not work. The only message I get is that the permission manager keeps stopping. How to use hand writing then? Should I return or replace my device under warranty?

  0
• 

  Booxshop Service

  • December 09, 2024 09:47

  Hi Jacek,
  We apologize for the inconvenience. In this case, we appreciate it if you could reproduce this issue on your device. After that, please immediately submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback.​ Thank you very much for your understanding.

  0
• 

  Marc Phillips

  • January 14, 2025 19:13

  I am having the exact same problem. Has a fix been found? Thanks.

  0

Please sign in to leave a comment.