Stopping note taking when reading newspaper

Shirley Fleming

• November 22, 2024 14:40

I only use my Boox to read my newspaper but it’s started automatically making new notes - we’re in the hundreds now How do I delete them and how do I stop it? It’s only started doing this recently Would be very grateful if someone could spread some light

0

• Official comment

  

  BOOX Shop Service

  • November 28, 2024 06:39

  Dear customer,

  We sincerely apologize for the inconvenience. In this case, please update the firmware to the latest version first. You could update the firmware via "Settings" > "Firmware update" > "Check for update" on your device.
  However, if the firmware is already the latest but the problem persists, we appreciate it if you could reproduce this issue on your device and please take a video to record the problem. After that, please send us the video and please submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our tech team will get back to you as soon as possible. We highly appreciate your effort and understanding.

Please sign in to leave a comment.