Nova air 2: Black text over black background on some apps (like Google Translate) - unusable

Benviat

• November 27, 2024 14:12

Dear Boox community,

First of all I love the Nova Air 2 and that's why I'm taking the time to post here and hopefully improve it. Some apps, in this case Google translate, have several parts where the text is absolutely unreadable: black text over black background. This is the case with the 2 language-change links on the screenshot below, as well as the word-autofill function at the top of the Google keyboard (I'm using the Gboard instead of the native boox keyboard because it allows to type in Hindi)

I've tinkered as much as I could with the e-ink center settings and couldn't find a single one where this text became readable. Any way out? Is this problem present in all the black-and-white boox devices?

Here's the screenshot:

0

• Official comment

  

  Booxshop Service

  • December 09, 2024 10:19

  Dear customer,
  We apologize for the inconvenience. In this case, you can open the app > Swipe down from the top right of the screen to bring up the Control Center > E Ink Center > Reset. Or you can try to decrease the "Dark Color Enhancement" by clicking "Custom". After that, please check if it is possible to fix the problem.

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