Max 3 displays some books in all italics

Kalas

• November 28, 2024 09:06

I'm having this issue with certain epubs in my Max 3, namely everything from Delphi Classics and some (but not all) epubs made by Retro Reading Time. Somehow it is displaying text that shouldn't be italicized in italics and text that should be italicized normally. If I reboot the Max 3 enough times sometimes that will trick it into displaying the text properly, until it (seemingly at random) decides to italicize everything again. I tried switching to an italic font to trick it, which did not work. Upgraded from 3.3.1 to 3.51, the last firmware update for the Max 3, and that did not help either.

There has to be a way to fix this, right?

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• Official comment

  

  Booxshop Service

  • December 07, 2024 06:50

  Dear customer, 

  We sincerely apologize for the inconvenience. 

  In this case, we suggest submitting feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please attach the book in the feedback attachment. So that we can analyze and diagnose the exact problem better. Our technical team will get back to you as soon as possible after you submit the Feedback.​

  Many thanks for your effort and understanding.
• 

  Kalas

  • December 07, 2024 13:35

  A report was submitted through feedback, along with an epub from each publisher that has the issue.

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• 

  Frank Gibson

  • February 03, 2025 12:41

  Hi there! It looks like you're having trouble with some epubs on your Max 3 due to formatting issues. Text that shouldn't be italicized appears in italics, and vice versa, which seems like a bug. It appears to be momentarily resolved by rebooting, but it reappears at random. Firmware upgrades also didn't help.

  Here are a few options for you to consider:

      Examine the Epub files: The formatting of epub files themselves can occasionally be peculiar. Have you attempted to open these troublesome epubs on a different reader or device to check whether the problem still exists?

      Formatting Overrides: You can manually change formatting settings in certain e-readers. Verify whether there are any choices on your Max 3 to manually change the font styles or formatting settings for epubs.

  Contact Support: Getting in touch with the Max 3 support staff might be helpful if nothing else works. They could have had a solution or workaround for comparable problems.

  I hope this helps you figure things out!

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