Obsidian Not Working on Onyx Boox Nova Air 2
Hello,
I am using an Onyx Boox Nova Air 2 with the following firmware:
Firmware: 2024-09-11_02-22_3.5.4_fbdec6b69a
The Obsidian app (version 1.7.7) has stopped functioning correctly.
In existing vaults, files no longer appear. I tried deleting the current vaults from the device and adding them again, but encountered the following issues:
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When attempting to "Create new vault" and selecting a folder, I get the error:
"Failed to create vault. Unable to create directory, unknown reason." -
When trying to "Open folder as a vault," I get the error:
"An error occurred while loading Obsidian. Error: Unable to create directory, unknown reason."
Could you please assist with resolving this issue?
Thank you!
-
Official comment
Dear customer,
We apologize for the inconvenience.
In this case, please go to "Settings" > "Date & Time" > turn on or off "Automatically set Date and Time". Please make sure you select the correct time zone and check whether the time of the device is matching with your local time.
If the problem persists, please try to connect to another Wi-Fi network or mobile hotspot.
If still unable to fix the problem, we appreciate it if you could reproduce this issue on your device and submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our tech team will get back to you on the feedback system as soon as possible.
Many thanks for your effort and understanding.
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