My pen for onyx boox note air 2 started making noises

Nina Halenárová

• December 12, 2024 20:19

I have onyx boox for two years and few days ago my pen started making noises when you shaking with it. It is sound like something is moving in it. Ny pen didn’t fall to the ground and nothing happened to it, so can anyone please help me ? What should I do?

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• Official comment

  

  BOOX Shop Service

  • December 13, 2024 09:33
  • Edited

  Dear customer,

  We apologize for the inconvenience. In this case, you can try to follow the steps in the video at the link below to fix the pen.

  https://help.boox.com/attachments/token/H0jZoweSZkbSJp49WySKN3LBi/?name=Pen+2+Pro+fix.mp4

  However, if the problem persists, we appreciate it if you could submit a request via the link below:

  https://help.boox.com/hc/en-us/requests/new

  Our team will check and get back to you as soon as possible.
• 

  Nina Halenárová

  • December 13, 2024 10:10

  Hi, thank you for answering. On video you send is a different type of pen than I have. Below I am sending a picture of the pen I have. Can you please tell me how to fix this pen? 

  

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