Youtube won't work

Julia

• December 21, 2024 07:46

when I try to open youtube, the screen only becomes blank and stays that way and says youtube is not responding. It also happens when I do it in the browser.

0

• Official comment

  

  Booxshop Service

  • December 23, 2024 08:30

  Dear customer,

  We apologize for the inconvenience.

  In this case, please kindly go to "Settings" > "Feedback" > click the hamburger icon on the top right corner > "Settings" > enable "Save logs to local storage before rebooting the device". After that, we appreciate it if you could reproduce this issue on your device. After that, please immediately submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback.​

  Many thanks for your effort and understanding.

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