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Problem with stylus that writes even if it doesnt touch the screen

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1 comment

  • Official comment
    Booxshop Service

    Dear customer,

    We apologize for the inconvenience.

    In this case, we appreciate it if you use your phone to record the video of your device. After that, we appreciate it if you could send us the video by submitting a request via the link below:

    https://help.boox.com/hc/en-us/requests/new

    Our team will check for the problem and get back to you as soon as possible.

    Thank you very much for your effort and understanding.

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