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Exclamation point and frozen screen

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  • Official comment
    Booxshop Service

    Dear customer,

    We apologize for the inconvenience. Upon checking the system on our end, our colleague replied to your email on Jan 7th. In this case, please check your email's spam to see if our reply went to the spam.

    In this case, you could try to reset your device and see if the problem can be fixed. There are 2 ways to reset the device. The first way is to go to Settings > More Settings > Reset device. The second way is to follow the steps in the video at the link below:

    https://help.boox.com/attachments/token/iYiL74UJg6fIaptzyReBZOnhS/?name=Tab+Ultra+Factory+Reset.mp4

    The steps in the video are applicable to Tab Ultra C Pro. After resetting the device, please check if the problem can be fixed.

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