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  • Official comment
    Booxshop Service

    Dear customer, 

    We apologize for the inconvenience. In this case, you could submit a request and provide us with your order info via the link below.

    https://help.boox.com/hc/en-us/requests/new

    Once we confirm your order, our team will help you to solve the problem with your device. Many thanks for your time and understanding.

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