Dead space on notes

Bryan K Harris

• January 28, 2025 16:47

Encountering dead space on note page. Changed nib, however, either nothing writes or it’s all over the line and not intelligent. How can i resolve it? BKH

0

• Official comment

  

  Booxshop Service

  • February 05, 2025 07:20

  Dear customer,

  We apologize for the inconvenience.

  We suspect the issue is related to the flap on the protective case. The flap has magnets inside which will affect the magnetic field of the stylus. In this case, we suggest not folding the flap underneath the device, or you could try to remove the magnetic case. After that, please let us know if it is possible to fix the problem.

  

  Many thanks for your time and understanding.

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