Notes app deletes all writing when I click the navball or the context menu

Rich Muir

• February 08, 2025 06:00
• Edited

After writing in the notes app, whenever i click the navball or the context menu, everything that i have written disappears. I took a video. This only started happening after the firmware update with build number 0_43a9adea0

0

• Official comment

  

  Booxshop Service

  • February 08, 2025 06:52

  Dear customer, 

  We apologize for the inconvenience. In this case, we appreciate it if you could submit a request and provide us with the video via the link below.

  https://help.boox.com/hc/en-us/requests/new

  Once receiving your request, our team will help you to solve the problem as soon as possible. Many thanks for your time and understanding.

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