Air3C firmware update problem

Maciej

• February 11, 2025 18:18

I'm connected to my WiFi, Air3C recognises firmware to download (3.5.4) but it is not able to download it. I have no wifi blocked, ect. The download speed is <1kB/s and after a minute Air3C stops downloading with info: Download is not successful, check the WiFi connection and download again. I'm from Poland. Best regards Maciej

0

• Official comment

  

  Booxshop Service

  • February 13, 2025 03:16

  Dear customer,

  We apologize for the inconvenience. In this case, please go to "Settings" > "Date & Time" > turn on or off "Automatically set Date and Time". Please make sure you select the correct time zone and check whether the time of the device is matching with your local time.

  Also, please go to Settings > Server > select "EUR server". Then, please try to upgrade the firmware again and check if the problem can be fixed.

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