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  • Official comment
    BOOX Shop Service

    Dear customer,
    We apologize for the inconvenience. In this case, we appreciate it if you could reproduce this issue on your device. After that, please immediately submit feedback via "Settings" > "FAQ & Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback.​
    Many thanks for your understanding!

  • Jgiardino

    I'm having the exact same issue. But despite Update History showing two versions past the 2025-01-10, only 2015-01-10 is offered. Update will download, decrypt, I click "Update", and receive message "Update failed! A startup error. Please run 'adb enable-verity', reboot the device, and try again."

    It is not possible to run that adb command on the Palma 2 (USER build error). I have submitted feedback and was told to contact the after-sales service team via help.boox.com, and I did, but have not received a reply. I have factory reset my device and tried multiple times to no avail.

    I don't think it's a hardware issue. The issue appears to be with verifying the download file and/or not providing the firmware listed in the Update History. But there is no way to download the latest firmware to try something else. It's been super frustrating.

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  • BOOX Shop Service

    Hi Jgiardino, 

    We apologize for the inconvenience.

    In this case, please try to connect the device to a computer via a USB cable and check if there is a "update.upx" or "update.temp" file in the root directory of the storage. If so, please delete this file and check if the problem can be fixed.

    If the problem persists, please go to "Settings" > "Date & Time" > turn off and turn on the "Automatically set Date and Time" again. Please make sure you select the correct time zone and check whether the time of the device is matching with your local time.

    If still unable to fix the problem, please try to connect to another Wi-Fi network or mobile hotspot. Then, please check if the problem can be fixed.

    Many thanks for your effort and understanding.

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