Recent Software Update Issues - 2025-03-03_11-00_v4.0-rel_73e9b122d

Gregory Gleason

• March 22, 2025 17:37

Ever since the recent software update I am no longer to use my Tab Ultra C Pro as most things do no work the same anymore. Using the keyboard case is basically impossible as no matter what I do most apps will auto switch pack to portrait mode when I navigate in them and will not go back unless I restart or sometimes if I remove from the keyboard case and put back in only to do it again if I navigate in the app. (ex. Youtube switch to a different video, or Kindle app when switching books or even switching pages.) In addition, the volume buttons dont seem to work anymore and the entire system freezes all the time. I have not had any issues at all until right after installing this firmware update. Its to the point I just cant use it. Even if I try to force apps to stay in landscape it doesnt work right and the apps just crash. Is there a way to revert back to the previous firmware manually? Thanks

0

• Official comment

  

  Booxshop Service

  • March 24, 2025 01:58

  Dear customer,
  We sincerely apologize for the inconvenience. We are sorry to inform you that the BOOX device does not support downgrading the firmware version.

  We suspect the problem is related to poor contact between the device and the keyboard. In this case, please check if the keyboard is connected to the device properly. You could also go to Settings > More Settings > Physical Keyboard > disable to "Restore portrait mode after the keyboard is disconnected". Then, please check if the problem can be fixed.

  Regarding the issue of the volume buttons do not work and the system freezing, please kindly go to "Settings" > "FAQ & Feedback" > click the hamburger icon on the top right corner > "Settings" > enable "Save logs to local storage before rebooting the device".

  After that, please reproduce this issue on your device. When the issue occurs again, please immediately submit feedback via "Settings" > "FAQ & Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback.​ Many thanks for your time and understanding.
• 

  Maciej Czerski

  • March 24, 2025 18:29

  I would like to enquire about my issue regarding the same firmware version and device model as well.
  
  Since the update side volume button, used as a "next page" button doesn't work properly. While "previous page" works as intended, "next page" doesn't respond to single press, and pressing and holding results in turning multiple pages in quick succession.
  I've tried restarting the device, to no effect.

  0
• 

  Booxshop Service

  • March 25, 2025 01:31

  Hi Maciej,

  In this case, we appreciate it if you could reproduce this issue on your device. After that, please immediately submit feedback via "Settings" > "FAQ & Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and let us know which app has the problem. Our technical team will get back to you as soon as possible after you submit the Feedback.​ We highly appreciate your effort and understanding.

  0
• 

  Junior Viegas

  • April 07, 2025 13:36

  I’m extremely disappointed with this update. My EPUB files have stopped working properly, and I can only open them if I disable V3 within NeoReader. However, even then, I’m experiencing issues changing the background color of the text – the black background option is no longer available – and the highlights are not working correctly. Now, learning that a downgrade is not possible makes me even more frustrated, as everything was working perfectly before. This is really disappointing.

  0
• 

  Booxshop Service

  • April 08, 2025 01:58
  • Edited

  Hi Junior,

  We sincerely apologize for the inconvenience. Our team is aware of this issue and will fix it in the next firmware update. In this case, we would appreciate it if you could kindly wait for the new firmware. We also suggest applying for beta test via Settings > Firmware Update > Apply for Beta Test. Once you join the test group, our tech team will send you the new firmware once it is available. Many thanks for your understanding!

  0

Please sign in to leave a comment.