Issues with lasso tool (Note 2 / FW 2.2.2)

Hazington

• March 25, 2020 17:15

Hello Onyx HelpCenter

There are some bugs and issues in the lasso tool of the note-taking application.

1. Redo and undo does not work within the lasso tool if the content has been copied from another page.
2. If the palm touches the screen after selecting an area, the selection gets revoked.
3. If the selected content is deleted and then inserted into another page, it randomly reappears at the place where it was cut out.
4. Sometimes the lassoed area doesn't get selected. The bigger or complex or close to the edge the content is, the more likely the selection will fail.

Kind regards
Erik

0

• Official comment

  

  Boox Service Team

  • April 22, 2020 10:38

  Hi,

   

  Sorry for the late reply.

   

  Please reboot the device and try it again. If it does not work, you are suggested to submit bugs on Feedback via Settings/ Feedback on your device. Our colleague will diagnose the problem and reply to you via email as soon as possible. 

  Thank you!

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