Boox Note Pro cannot work with Netgear AX12 WIFI router

Yan Zhou

• April 09, 2020 18:35

Note pro version 2.2.2

Netgear AX12 wifi 2.4GHZ, WPA2-Personal(AES)

Note pro cannot connect to WIFI

If I changed WIFI to none security, note can connect to wifi.

All other devices(like Kindle) can work with AX12 with WPA2, only Note cannot.

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• Official comment

  

  Boox Service Team

  • April 17, 2020 07:43

  Hi，

  Thanks for your feedback! Please make sure that your router is 802.11b/g/n network over 2.4GHz.

  You are suggested to check this link and learn how to connect the WiFi. https://help.boox.com/hc/en-us/articles/360028676771-If-my-Boox-device-could-not-connect-to-WiFi-what-shall-I-do-

   
• 

  Yan Zhou

  • April 19, 2020 23:45

  It is 2.4GHZ!

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