I can't use handwriting recognition

Anne Marie Damishimiro

• April 15, 2020 12:46

I can't use handwriting recognition in the notes of my Boox Max2Pro. It says "Validation Failed". I've done the updates and selected the recognition language that matches the language of the device, and it still doesn't work.
How do I fix it?

0

• Official comment

  

  Boox Service Team

  • April 17, 2020 07:18

  Hi,

  Please check this link and learn more about how to use AI function at first. https://help.boox.com/hc/en-us/articles/360041643771-How-to-use-AI-function-as-handwritten-text-recognition-with-different-languages-

  If it does not work, could you please kindly submit this Service Request Form via https://help.boox.com/hc/en-us/requests/new with all info needed and our relevant colleagues will reply back as soon as possible. Also, please send us some pictures or video to demonstrate the exact problem so that our colleagues will diagnose the problem better. Thank you!

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